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New Contributor
Posts: 4
Registered: ‎10-29-2012
My Device: 9900 Bold
My Carrier: T-Mobile

HELP! ERROR MESSAGE when trying to play music and blank screen on videos

[ Edited ]

HELP.  I keep getting an error message when I try to play my music and a blank screen when I try to play a video.  Is there a fix for this?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: HELP! ERROR MESSAGE when trying to play music and blank screen on videos

Hi alewis777 ,

 

Welcome to the Support Community!

Can you please provide the full error message you receive when playing music on your BlackBerry® Bold™ 9900 smartphone? Regarding the videos, are these videos you are streaming or are they saved on your media card? Were they recorded on the BlackBerry® Bold™ 9900 smartphone? Do you still have the same issue after removing and reinserting both your media card and your battery?

 

Thanks.


-FS


 


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New Contributor
Posts: 4
Registered: ‎10-29-2012
My Device: 9900 Bold
My Carrier: T-Mobile

Re: HELP! ERROR MESSAGE when trying to play music and blank screen on videos

Error message:  Error cannot play song"name of song"  It did this on the songs and videos for two days.  

 

It was videos I had made on my phone, so I guess they were on the media card.

 

Now, today, everything is working fine!?!?!  What do you think the problem was?