07-11-2012 10:38 AM
07-11-2012 10:58 AM
Have you try to do a battery pull reboot??
Jest pull out the battery for around 10-20 second then only put the battery back and check dose it work
07-11-2012 11:10 AM
Hi and Welcome to the Community!!
Unfortunately, I cannot tell from your posts (e.g., "the usual stuff") if you have done these exact steps. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you will need to continue to escalate wit your mobile service provider for formal support. You see, you PAY them for 100% of your service and 100% of your formal support...right now, it would seem that they are delivering neither to you, and you should not let them fob you off...you should insist that they comply with the terms of your contract, which means that they should stay with you until the issue is resolved, and formally escalate into RIM if they cannot solve it. For, you see, only via escalation from a carrier can your case receive any formal support from RIM.