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New Member
Posts: 2
Registered: ‎07-11-2012
My Device: Curve 9360
My Carrier: SETAR

HELP!! Email, facebook, BBM, etc won't work EVEN ON WIFI! I HAVE a perfect 3G connection!

Hello, My internet wont work. On BBM I get a red cross, facebook nor blackberry appworld wont connect, I don't get emails nothing. I have a perfect 3G connection, with the symbol next to it. I can't browse either. When I turn on wifi, its still the same!! The only thing is that I can browse when wifi is connected. Nothing else. I called my service provider, they refreshed everything. Nothing happened. I also activated everything again (host routing table) you know the usual stuff. Nothing works. What could be the problem? It was working fine! I highly appreciate it if someone can help me Smiley Happy Thnx, Perry
Regular Contributor
Posts: 79
Registered: ‎04-02-2011
My Device: Bold 9790, Playbook
My Carrier: U-Mobile

Re: HELP!! Email, facebook, BBM, etc won't work EVEN ON WIFI! I HAVE a perfect 3G connection!

Have you try to do a battery pull reboot?? 

Jest pull out the battery for around 10-20 second then only put the battery back and check dose it work

New Member
Posts: 2
Registered: ‎07-11-2012
My Device: Curve 9360
My Carrier: SETAR

Re: HELP!! Email, facebook, BBM, etc won't work EVEN ON WIFI! I HAVE a perfect 3G connection!

Thnx for your reply! And yeahh i did. It didnt help..
Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HELP!! Email, facebook, BBM, etc won't work EVEN ON WIFI! I HAVE a perfect 3G connection!

Hi and Welcome to the Community!!

Unfortunately, I cannot tell from your posts (e.g., "the usual stuff") if you have done these exact steps. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will need to continue to escalate wit your mobile service provider for formal support. You see, you PAY them for 100% of your service and 100% of your formal support...right now, it would seem that they are delivering neither to you, and you should not let them fob you off...you should insist that they comply with the terms of your contract, which means that they should stay with you until the issue is resolved, and formally escalate into RIM if they cannot solve it. For, you see, only via escalation from a carrier can your case receive any formal support from RIM.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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