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Posts: 1
Registered: ‎03-06-2013
My Device: Curve 9320
My Carrier: Orange

[HELP] How to backup and erase from computer



my blackberry's keyboard don't work anymore. I have to return it to the shop. 


But before, I have to backup, and moreover, erase personnal data from my blackberry.


But, even if I try that from my computer, I have to type my password on the phone, what I can't do because of the keyboard.


How could I at least delete the data ?


Thank you 

Posts: 96,064
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: [HELP] How to backup and erase from computer

When you connect to your PC to use the BlackBerry Desktop Software to backup, you will be asked to type the password on the PC keyboard.

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