Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎03-06-2013
My Device: Curve 9320
My Carrier: Orange

[HELP] How to backup and erase from computer

Hi,

 

my blackberry's keyboard don't work anymore. I have to return it to the shop. 

 

But before, I have to backup, and moreover, erase personnal data from my blackberry.

 

But, even if I try that from my computer, I have to type my password on the phone, what I can't do because of the keyboard.

 

How could I at least delete the data ?

 

Thank you 

Highlighted
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: [HELP] How to backup and erase from computer

When you connect to your PC to use the BlackBerry Desktop Software to backup, you will be asked to type the password on the PC keyboard.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code