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New Contributor
Posts: 3
Registered: ‎09-23-2013
My Device: BlackBerry Curve 9310
My Carrier: Boostmobile

HELP! I have a BlackBerry ID problem!!!

Well I have a BlackBerry Curve 9310 (Boostmobile), I just signed up for BlackBerry Protect, it asked me to get a BlackBerry ID and I did so. It later asked me to sign in and as I put in my password but is not accepting it. It then went to the secret answer that does not work, following it tells me to sign in on a computer and it still will not let me sign in to reset my ID. How can I go around all these barriers to reset the ID it is now blocking me to my BlackBerry My World? Please HELP!

Forums Advisor II
Posts: 983
Registered: ‎08-31-2013
My Device: BlackBerry Classic- SQC-100-4
My Carrier: T-Mobile USA

Re: HELP! I have a BlackBerry ID problem!!!

Okay, open your email that blackberry sent conferming that you signed up for blackberry id, and then click delete this blackberry id, then recreate the id. Let me know if this helps.

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New Contributor
Posts: 3
Registered: ‎09-23-2013
My Device: BlackBerry Curve 9310
My Carrier: Boostmobile

Re: HELP! I have a BlackBerry ID problem!!!

Thank you for your advice but I looked and I can't find a confirmation for the bbry ID. any other suggestions?

 

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: HELP! I have a BlackBerry ID problem!!!

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

 

If you never received the confirming email, then are you sure that you used the correct email address when you created the ID? If not, then you may have no choice but to wipe your device and start over, creating a new BBID in the process. Instructions to do that are included in the above.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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