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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-13-2013
My Device: curve 8520
My Carrier: giffgaff

HELP!!!: Internet not working when i have wifi??

hi! so basially my internet wont work but i have wifi and i've tried EVERYTHING! Basically about a week ago my phone shut down because my contract finished but i decided to keep the phone and i got a giffgaff pay as you go and my texts and phone calls are fine but whenever i go onto my blackberry world or browser it says 'unable to connect to the Internet, please try again later.' PLEASE can someone explain what on earth is happening.

THANKS in advance for your help 



Hall of Famer III
Posts: 57,823
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: HELP!!!: Internet not working when i have wifi??

Hi and Welcome to the Community!


Depending on the OS level you are running, you may not be able to use the native browser via WiFi without an active BB data plan. Refer:

  • KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone

As I recall, anything less than OS6.x.x.x can't properly use the native browser without an active data plan. You can try to set it to be the hotspot browser, but that may or may not work (last time I had an OS5 device, it didn't):

  • KB29087 Unable to browse the Internet over a Wi-Fi connection on the BlackBerry smartphone

You can also seek out an alternative browser (e.g., Opera Mini) that can indeed use just WiFi...but you will have to use your computer to install it as OTA installs require the use of the native BB browser. As I recall, Opera provides full instructions for installing via USB.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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