09-10-2013 05:18 PM
I been using samsung galaxy s3 but switched back to blackberry bold 9700 and when i put the sim card in with the adapter so it fits in i get signal for a few seconds then it goes off and keeps doing that, i reinstalled firmware, i have hard reset nothign i even tried putting a different sim card and does the same thing and both the sim cards work. what can i do to resolve this, i want to use my sim card contract i used for galaxy s3 for the blackberry what do i need to do to stop the signal from going off every few seconds and coming back?
09-13-2013 07:02 AM
Welcome to the BlackBerry Support Community Forums.
Sorry to hear you are having connection issues
The first step I would take is to confirm with your wireless carrier this can be done. A BlackBerry Bold 9700 smartphone will need to have BlackBerry data services applied by your wireless service provider. With your regular data services you will not be able to use BlackBerry data service applications (BBM, Email, BlackBerry Browser, PIN).
To confirm the issue with your BlackBerry Bold 9700 smartphone is not software related I recommend a software reload.
Please follow the below steps to reload your BlackBerry Bold 9700 smartphone:
Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding. For instructions, see article www.blackberry.com/btsc/KB12487.
For BlackBerry Desktop Software 6.0 to 7.1:
1. Connect the BlackBerry smartphone to the computer using data USB cable and open the BlackBerry Desktop Software.
2. Type the BlackBerry smartphone password, if prompted, and click OK.
3. On the home screen of the BlackBerry Desktop Software, click Device.
4. Click Update.
5. Click View Other Versions.
6. Select the latest version of BlackBerry Device Software.
7. Click Install.
8. Click Install Update.
Please find BlackBerry Desktop Software here: www.blackberry.com/desktopsoftware
1. Connect the BlackBerry smartphone to the computer using data USB cable and open the BlackBerry Desktop Software.2. Type the BlackBerry smartphone password, if prompted, and click OK.3. On the home screen of the BlackBerry Desktop Software, click Device.4. Click Update.5. Click View Other Versions.6. Select the latest version of BlackBerry Device Software.7. Click Install.8. Click Install Update.
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