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Posts: 1
Registered: ‎12-27-2008
My Device: Not Specified

HELP My BB Bold crashed

hi gang,

 

I am new too this board and I am hoping you can help me. I have a new BB Bold. I have had it for about two weeks. I went to bed with a full battery last night. WHen I woke up this morning, I could not see the screen. I tried to turn it on and it would not light up. ( I had never turned it off) then I pluggged it in and it had a battery with a lightening bolt going through it on the screen. I tried to rebott it by taking the battery out and that did not work. I then plugged it in to the computer and after about 10 mins of charging the clock came up.I went into it and it said someting about a Java error. and it whiped it clean. All of my pictures are gone that I took yesterday....and my messages both SMS and Messenger.

 

Please help!!! What is wrong with this thing?

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Posts: 94,468
Likes: 24,384
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP My BB Bold crashed

It sounds like you have two problems, low memory for one, and another could be the battery needs longer charging.

 

Although, I have not seen pictures deleted, losing SMS and call logs is common when he memory runs low. 

 

For one, are saving the pictures to the device memory or a Media Card?

 

Also, if the device was wiped clean, it didn't wipe the OS? 

 


First thing? Check the File Free at Options > Status, what is the number at File Free? Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

 

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