10-28-2012 09:03 PM
I used the applicatio9n Quick Pull to have a bigger space for free memory but as I do it I noticed my phone won't start completely, it's stuck at the blackscreen. I tried removing the battery but it's the same. What should I do?
10-31-2012 02:20 PM
Hello berylfullente and welcome to the BlackBerry® Support Community Forums.
Try to reboot your BlackBerry® in safe mode as shown in KB17877
If you are unable to complete the reboot, then it would be advised you reinstall your software as shown in KB10144. Try to backup your data before proceeding.
If the issue persists then it would be advised you contact your point of sale for hardware related issues.