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Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3
Accepted Solution

HELP NEEDED...Cant install apps on bold 9700

 

HI Guyz just recently i bought a used bb bold 9700 from my frnd.The mobile carrieer which he was using was 3 mobile but before selling to me he  unlocked the fone.The current operating system is 5.0...i hav not updated it yet.

 

k.coming to the issue i am trying to install watsapp on my fone from my PC but the app is not getting installed...the fone is connected to my PC through bb desktop soft so wen i try to download by from app world website it comes up with this error "An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again."

 

i hav restarted my fone twice , encryption is already disabled but nothin is workin as for now

 

 

so plz need ur help guyz...

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP NEEDED...Cant install apps on bold 9700

Does your device PIN show as connected in the BlackBerry Desktop Software?

 

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Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

yes it does...i hav recently transferred few files from my pc to d fone...

Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

BlackBerry App World setup

 

1. Get the BlackBerry App World Browser Plug-in
You have installed the BlackBerry App World Browser Plug-in on this computer.

 
2. Connect your smartphone
Please select your device PIN and click the Connect button.



 
3. Update your software
You need the latest version of BlackBerry App World installed on your smartphone to continue.

n the second stage the pin is required after i selcet d pin i press connect after that the error appears ...which i have mentioned above...

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP NEEDED...Cant install apps on bold 9700

So, this has worked to load other applications?

 

I would suggest you try using a different USB port on your PC -- a main rear USB port, not a hub or front USB port.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

 

other apps also i cant download it shows the same error.....tried other ports aswell however it shows the same error

Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

i even connected my bb to the laptop but its shows the same error... 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP NEEDED...Cant install apps on bold 9700


xpus04 wrote:


 

   

 
 
3. Update your software
You need the latest version of BlackBerry App World installed on your smartphone to continue.

So have you done the above?

 

On your BlackBerry...  go to www.blackberry.com/appworld and download AppWorld.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

 bb app world is already installed the version which im using is 3.1.1.21

Contributor
Posts: 16
Registered: ‎03-27-2012
My Device: bold 9700
My Carrier: 3

Re: HELP NEEDED...Cant install apps on bold 9700

wat shud i do next?