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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-10-2013
My Device: Blackberry Curve 9320
My Carrier: Orange


HELP! I downloaded the new bbm and it just shows up 'setting up bbm' i have left it for ages and it hasnt done anything! please tell me what to do!


Additional info: device; curve 9320



i will appreciate any help given!


Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL


Hi HannahCxxx


Welcome to BlackBerry Support Forums



I assume you already  have BlackBerry Data Plan / BIS already on your account , if not then call you carrier to activate that , it fix your current  issues with BBM.


If you already have that ( BIS ) on your account then you can try re-installing which might help . To do that first On your Homescreen go to Options > Device > Application Management > locate and Delete BlackBerry Messenger from the list ,

KB10040  :  How to view or remove installed application on a blackberry smartphone


Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.


To Reinstall BlackBerry Messenger from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent available for your device. after installation perform another reboot .


Try it and see if that helps.



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