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New Contributor
Posts: 4
Registered: ‎01-31-2009
My Device: Not Specified

HELP! Strange! Why I can not install Rogers EastAisa handheld software

Hi, everyone

 

yesterday I bought my BB BOLD from Rogers, Canada. it has no Chinese so I want to install EastAsia handheld software to renew my BB OS.

 

I downloaded "9000jEastAsia_PBr4.6.0_rel292_PL4.0.0.155_A4.6.0.162_Rogers.exe" program from blackberry website and try to install that but failed. Windows can not run it. Previously I think maybe I need install Desktop Management software at first then I finished the latest version 4.7 Desktop Management installing. Then I tried delete "vendor.xml", tried both "9000jEastAsia_PBr4.6.0_rel292_PL4.0.0.155_A4.6.0.162_Rogers.exe" and "9000EastAsia_PBr4.6.0_rel243_PL4.0.0.135_A4.6.0.126_CSL.exe" versions again.

 

BUT both of them failed.....

 

Now I am crazy..... faint....

 

Anybody can help me ??

 

Thanks

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

Hi and welcome to the forums!

 

You already have the desktop software in place so you're good there.

Download the file and select save to option, don't execute the file.

Once the file is on your hard drive in a known directory click on it and execute.

The file will extract and place the files in the correct directories for DM to find.

Then you can navigate to the correct directory and delete the vendor.xml file.

 

It would help if you were more specific. Both of them failed?

Any error messages? Where does it fail, application loader or self extraction?

What is your PC operating system?

Let us know,

Thanks,

 

Bifocals

 

 

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New Contributor
Posts: 4
Registered: ‎01-31-2009
My Device: Not Specified

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

Hi, Bifocals,

 

Thanks for your reply..

 

Yes, I downloaded the DM software and install it successfully. When I download the Handheld software, I choose the latest version of Rogers (Canada) EastAsia package option and save it to my harddisk. after downloading, I try to execute it and it failed...

 

PS: I have deleteed the vendor.xml...

 

Then I tried another version of Handheld soft, which is Hongkong CSL published ... It failed too.. I don't know the reason

 

En...

 

The error message said : I can not run the Handheld .exe file, then the running program is terminated.

The handheld soft faild at self extraction, the first step. I don't know why ....

My laptop is Thinkpad X61,  OS is windows XP (Chinese).

But I tried the program in another PC with Windows XP professional (English), the self-extraction also failed.

 

Could you give me some advices ?

 

Rongxint

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

Hi,

Maybe I am missing something.

If the self extracting file fails to execute then how are able to delete the vendor.xml file?

You would ordinarily run the .exe file then delete the file after extraction.

Let me know.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 4
Registered: ‎01-31-2009
My Device: Not Specified

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

Hi, Biofcals, maybe previously I have not described my situation.

 

Previously I downoaded two kinds of BOLD software. One is Desktop Manager v4.7

for example:

Desktop Manager 4.7.0 B50 Multilanguage - With Media Manager
  • File name: 470_b050_multilanguage.exe
  • File size: 310.542 MB
  • Date posted: 17-Nov-08

 

I can install it sucessfully and connect to my BOLD. But I have not found any Chinese package here. Then I tried another kind ---- Rogers handheld software, because it shows EastAisa..... (All I want is how to install Chinese in my BOLD.)

This is the second Rogers BOLD handheld software informaiton 

Software Download for Rogers Wireless Inc.

BlackBerry Handheld Software v4.6.0.292 (EastAsia)
Package Version: 4.6.0.292
Consisting of:
  • Applications: 4.6.0.162
  • Software Platform: 4.0.0.155
  • File name: 9000jEastAsia_PBr4.6.0_rel292_PL4.0.0.155_A4.6.0.162_Rogers.exe
  • File size: 94.73MB


Now problem comes. I can not install this Rogers BB handheld software, even after I uninstalled previous Desktop Manager 4.7.0 B50 Multilanguage software. Error information shows I cannot run this Roger .exe file......

 

Then how can I install the Chinese package on BOLD ? I do not want to affect Rogers services setting...

 

What is my real problem ? My laptop is Thinkpad X61, Chinese version of Windows XP Pro. But I tried on English version of WINDOWS XP PRO, it also has this problem.

 

Thanks. 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

Rongxint wrote:


Now problem comes. I can not install this Rogers BB handheld software, even after I uninstalled previous Desktop Manager 4.7.0 B50 Multilanguage software. Error information shows I cannot run this Roger .exe file......


The successful installation of the desktop software will alow you to correctly install the device handeld software.

 

There is no reason to have deleted the desktop software.


The exact phrasing of the "error" information is what we need to concentrate on. Are you getting the

error message from Windows?

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎01-31-2009
My Device: Not Specified

Re: HELP! Strange! Why I can not install Rogers EastAisa handheld software

yes, I get error information from windows.  it seems that windows doesn't allow me to run Rogers handheld soft .exe file. The .exe execution is terminated.... It is very strange....

 

what I downloaded is wrong ?

 

By the way , I also tried to install Rogers EastAisa handheld soft after I successfully installed Desktop Manager soft. Windows doesn't allow me to install it either.