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New Contributor
Posts: 2
Registered: ‎02-16-2010
My Device: BlackBerry 8820
My Carrier: Sympac - KPN

HELP: Unable to set up a personal email account on the BlackBerry 8820

Please advise

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: HELP: Unable to set up a personal email account on the BlackBerry 8820

Do you have BlackBerry data plan?


If you have that the use the email settings icon on your device to integrate email address.

tanzim                                                                                  
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New Contributor
Posts: 2
Registered: ‎02-16-2010
My Device: BlackBerry 8820
My Carrier: Sympac - KPN

Re: HELP: Unable to set up a personal email account on the BlackBerry 8820

[ Edited ]

Thaks tazim, I do not know what is a Bberry data plan, can you email me your contacts so that I could call u and u could explain me via phone?

 

Thanks

 

Vittorio

 

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: HELP: Unable to set up a personal email account on the BlackBerry 8820

Hello,

 

Please avoid any personal information within these forums...they are public, and you have just posted your personal email address for all spammers to troll for and use. Not wise.

 

Rather, you need to contact your carrier. To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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