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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎09-22-2013
My Device: torch 9800
My Carrier: at & t

HELP>>>>>>>>

PLEASE I TRIED UPDATING THE OS ON MY FRIENDS BB 9800. AFTER DOWNLOADING AND INSTALLING THE OS, I DELETED THE VENDOR FILE. I DOWNLOADED BBSAK AND USED IT FOR THE BACK UP AND WIPE. AFTER THE WIPE, IT SHOWED ME THE 507 ERROR.
I LAUNCHED APP LOADER FOR THE INSTALLATION ON THE NEW OS WHICH I HAD DOWNLOADED AND INSTALLED ON MY SYSTEM. I DELETED THE VENDOR FILE TOO. ON SELECTING THE PIN AND CLICKING NEXT,  IT GAVE AN ERROR MESSAGE AFTER READING THE DEVICE INFORMATION:
     "THE BLACKBERRY DESKTOP SOFTWARE DOES NOT HAVE BLACKBERRY DEVICE SOFTWARE FOR THE DEVICE THAT YOU HAVE CONNECTED TO THE  COMPUTER. CONTACT YOUR WIRELESS SERVICE PROVIDER OR SYSTEM ADMINISTRATOR".

I TRIED ALSO TO LOAD THE OS FROM BBSAK. AFTER SELECTING THE OS FROM THE LIST OF OS INSTALLED ON THE SYSTEM, IT TOOK ME TO THE APP LOADER. I SELECTED THE PIN FROM THE CONNECTION PORT AND IT WENT TO THE DEVICE CONFIG. AFTER READING THE DEVICE SERVICE INFORMATION IT GOT TO THE  'DEVICE APPLICATION SELECTION' AND INSTEAD OF OPENING THE OS AMONG OTHER APPLICATIONS I WANT TO INSTALL, IT GAVE AN ERROR MESSAGE :
"THE BLACKBERRY DESKTOP SOFTWARE DOES NOT HAVE BLACKBERRY DEVICE SOFTWARE FOR THE DEVICE THAT YOU HAVE CONNECTED TO THE  COMPUTER. CONTACT YOUR WIRELESS SERVICE PROVIDER OR SYSTEM ADMINISTRATOR".

PLEASE WHAT DO I DO?

THANKS

Guru II
Posts: 21,530
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: HELP>>>>>>>>

First, I think there is something wrong with your keyboard.  It seems as if all your letters are capitlized appearing as though you're yelling at us. Maybe you can find the caps lock button and turn it off? 

 

Make sure you do the following:

 


On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)

On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)



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