Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎02-15-2013
My Device: bold 9780
My Carrier: organge

HELP i dropped my phone down the loo and now it won't work!

ok so recently i dropped my phone down the loo by accident (obviously) i reckon it was under water 3 secs 5 tops , as soon as i got it out i took out the battery and flicked as much water as i could out of the phone. then i put it on the radiator for about an hour with the battery out. Afterwards it sort of woked but i had troubles with typing signal and other things but over the week it got better and then it was fine. Now it won't charge i have a spare battery and i tried using that too but it also didn't work. Its been a week since i dropped it down the loo and i'm really worried that its too late to fix it, does anyone know how i can get it back to normal? or if, its too late 

Please help me i have lots of very importent infomation and media on there that i can't afford to loose.


Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: HELP i dropped my phone down the loo and now it won't work!

Hi and Welcome to the Community!


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (probably longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.


For future reference, BBs are just computers that happen to also do mobile telephony. Like all computers, they require a proper backup process so as to protect that priceless information from loss via this, or any other, situation. While it may well be too late for you this time, here are some guidelines to follow for the future:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................