08-07-2013 09:49 PM
Firstly i dont know what happened but my phone freezed awhile after start up, so yes, i can unlock my pin and in like less than a minute it freezes and the only thing i can do is take out the battery and put it back BUT the same thing happens again! so its really bugging me a lot, because now even when i want to back up my files i cant do so as it freezes and even when i want to go straight for a hard reboot i cant do it too. now i want to know wheres the problem and what i can do because i dont think there's much i can do....
08-08-2013 05:13 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!