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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-07-2013
My Device: BB torch 9810
My Carrier: Singtel

HELP i have the weirdest phone problem on my 9810

Firstly i dont know what happened but my phone freezed awhile after start up, so yes, i can unlock my pin and in like less than a minute it freezes and the only thing i can do is take out the battery and put it back BUT the same thing happens again! so its really bugging me a lot, because now even when i want to back up my files i cant do so as it freezes and even when i want to go straight for a hard reboot i cant do it too. now i want to know wheres the problem and what i can do because i dont think there's much i can do.... 

Hall of Famer III
Posts: 57,823
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: HELP i have the weirdest phone problem on my 9810

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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