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New Contributor
Posts: 7
Registered: ‎12-26-2012
My Device: Torch 9800
My Carrier: Globe Telecom

HELP please...

Just this morning, my calendar is working fine, now all the entries (past, present and future) are gone

All the reminders (birthdays, etc) are gone too

Please help me because there were some entries that are very important and I can't afford to lose them ;(

Thanks!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP please...

Just need a few details.  Is your calendar setup to sync with an email account?  If so are the entries still on your email account (check from a computer)

Have you tried a battery pull?

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New Contributor
Posts: 7
Registered: ‎12-26-2012
My Device: Torch 9800
My Carrier: Globe Telecom

Re: HELP please...

nope, it's not synced to any email account

what's a battery pull? take out the battery and put it back again? i did that too but it did nothing =(

it's so frustrating =(

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP please...

Yes that what it is.  Do you ever connect your blackberry to the computer to backup or sync your data?

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If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 7
Registered: ‎12-26-2012
My Device: Torch 9800
My Carrier: Globe Telecom

Re: HELP please...

yup, but i only sync my contacts =(

i never thought it would erase my calendar... plus it erased all my birthday reminders too... do you know how i can bring it back?

thanks!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP please...

Gotcha.  So you only sync with Outlook?  If so, is the information still in Outlook?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 7
Registered: ‎12-26-2012
My Device: Torch 9800
My Carrier: Globe Telecom

Re: HELP please...

hi, 

yes, it's synced to outlook but only the contacts

but i know that i dont sync my calndar... plus can u help me on how to make the birthday reminders come back?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP please...

So you don't have any reminders or calendar entries in outlook either?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 7
Registered: ‎12-26-2012
My Device: Torch 9800
My Carrier: Globe Telecom

Re: HELP please...

nope, i did not sync it to outlook Smiley Sad

my contacts are the only ones i synced 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP please...

[ Edited ]

This isn't good.  If the calendar isn't on your outlook or the blackberry, I don't know of a way of getting that information back other than the 2 ways below.

 

The only other ways to retrieve data:

Have you used the desktop manager to backup your data recently?  If so, you can restore it to the device:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=BA4521F705958AB39EFF073EB0812F75?...

See the section "To restore specific databases in the backup file to a BlackBerry smartphone, complete the following steps"

 

If you are using blackberry protect, see this document:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB25063&sliceId=2&cmd=displayKC&d...

 

If you haven't done either of these and the calendar isn't in in outlook, the data is gone.

I highly recommend that you use blackberry protect to prevent this going forward.  The link for this is in my signature.  Just to verify, the calendar isn't located online on a yahoo or gmail account?  i don't know what service you are using.

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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