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New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

HELP, torch wont let me update?

When I try to update to the new software, my phone says "unable to send request for available updates" ?

 

I am currently running 6.0 Bundle 278?

 

HELP?  I am so tired of freezing and stalling ... !!

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP, torch wont let me update?

Could be the servers are busy. Try again in a while.

 

What carrier are you on?

 

You can download the update to a PC is you want and upgrade with a USB cable.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

Re: HELP, torch wont let me update?

AT&T ... i have tried maybe 4 times since 8am (EST) 

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP, torch wont let me update?

Keep trying or

 

If you want to download to a PC here is the link.

https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 20
Registered: ‎09-13-2010
My Device: Torch 9800
My Carrier: At & T

Re: HELP, torch wont let me update?

Karin are updating from you phone itself?

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP, torch wont let me update?


DS69 wrote:

Karin are updating from you phone itself?


yes from the phone itself.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 20
Registered: ‎09-13-2010
My Device: Torch 9800
My Carrier: At & T

Re: HELP, torch wont let me update?

Im sure its the servers that are busy..I updated mine late evening around 1130 pm...maybe that would help? 

New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

Re: HELP, torch wont let me update?

still cannot update.  took it to the AT&T location where I purchased it and they could not help.  told me they could do nothing since it was past 30 days since I purchased.

 

Smiley Sad

 

i seriously HATE this phone.

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP, torch wont let me update?

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.

if that does not work can you access a PC to do the update via a wire?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

Re: HELP, torch wont let me update?

it doesnt work.  we tried to update it via pc at the store and it wouldnt work. 

 

the sales rep at AT&T had to DL the update and then try to upload it and it wouldnt work.