11-15-2012 12:38 PM
blackberry style phone 9670. just went dead. no power nothing. got a replacement phone. how do i transfer my contacts since the phone is dead. by the way i had blackbery protect on the dead phone. how do i retreive any info. phone is dead...................please HELP
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11-15-2012 01:05 PM
Hi and Welcome to the Community!
If the old BB is truly dead, then it is not available as the source for restoring your data to your new device. Rather, you must use a different source, one that you created before the old BB died.
If you did a desktop backup, you can use the backup file as the source of restore:
If you were synchronizing with a desktop organizer (e.g., Outlook), then you can use that as a source of restore by re-configuring the RIM Desktop Software to now work with your new BB:
Since you were using BB Protect, that as well is an available source of restore:
You must be sure to log into, on the new BB, the same BB ID that you were using on the old BB. If you have already created a brand new BB ID on this new BB, then you will need to switch it to your old BB ID:
This will likewise allow you to migrate other things that were on your old BB -- e.g., AppWorld purchase/download records.