08-27-2012 06:46 PM
i involuntarily took a swim. Phone will not turn on. tried a different battery. I have critical data on the device. I need to recover it. I don't care if the circuits are fried. THERE HAS TO BE A WAY! If the CIA or FBI has got the technology, why can't i find someone who can get me what i want? PLEEEEEEASE Help. Thank-you.
08-27-2012 07:16 PM
Hi and Welcome to the Community!
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
That said, the time to deal with your issue was before the need arose...backups are neither an optional nor a reactive activity. They must be done regularly so as to be protected from just this type of situation. IMHO, the BB itself is a commodity...the data on board it, however, is priceless. Fortunately, RIM provides multiple FREE methods to protect your data...but they can do nothing to protect against a human failing in all of that.
I would surmise that you will need to find someone in-person that is qualified to do what you are considering attempting. There are no standard user-accessible "tools" to do what you desire.
08-27-2012 10:13 PM
08-27-2012 11:16 PM
1. The more you try to revive your now wet BlackBerry, the greater chance there is you will continue to fry the device.
Dry it out as sdgarne describes above.
2. Yes, there are companies who do data recovery on BlackBerry. it can cost upwards of $1,000 - minimum.
3. You're completely wrong about the data backup software. They do work - - and work well. If you don't use them, they obviously don't work at all.
4. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-28-2012 09:26 AM
Agreed with JSanders...the Desktop Software backups backs up the complete contents of all databases on the BB:
Depending on which version, it may also back up the contents of Device Memory, but I always recommend manually copying, via Mass Storage Mode, the contents of Device and Media Card memory to the computer at the time of doing the weekly backup. Oh, and allowing BB Protect to back up what it can (which is a subset of the above databases) on a daily basis is also useful.
As for assistance from RIM, there is something called incident support, but it costs to just ask the initial question If you wish to investigate that, you can review it here: