02-23-2013 04:17 PM
Whatsapp needed to upgrade so i clicked to upgrade, when it had finished i had to restart my phone. The loading bar come up with a tiny bit left at the end which was there for around 25 minits so i did the battery pull. When my phone come back on all pictures/videos/voicenotes had been deleted and when i click camera it says "Neither device nor media card storage is accessible. The application will now close". I have never had a memory card for my phone. Is there anything i can do to make it work??
02-24-2013 04:58 AM
Welcome to BlackBerry Support Forums
Can you try deleting Whatsapp ? Go to Options > Device > Application Management > Delete whatsapp from there, then perform a battery pull reboot by removing the battery while your device is Powered On. After reboot see if you are able to access your device.
If Unable to delete On a Normal Mode then boot your device on safe mode and delete Or Uninstall it from the same location as mentioned above.
KB17877 : How to start a BlackBerry smartphone in Safe Mode
02-24-2013 08:14 AM
02-24-2013 12:45 PM
Then something really gone wrong with those Updates , your device Oprating System seems to be corrupt. To resolve this issue you can Relaod the OS which will fix your current issue .But as all of your media files etc are stored on your device memory so if you don't have a previous backup I fear you may loose those while reloading .If you have a backup then can restore those.
To reload the OS please refer to this Knowledge Base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
First connect you device and run desktop software , if it allows do a backup of your remaining datas.
Try it and let us know.