06-19-2013 11:50 PM
My phone keeps randomly cutting off. I've had the 9320 for about 10 months and this only started to happen 2 months ago & it doesn't cut off when it's plugged in. When It does turned back on the battery appears full or none at all and on top of that, it takes forever to charge And it doesn't reboot when it comes off.
I tried changing the battery but its not the battery, so I wiped it. It started back working smoothly for like 2 hours before it cut off again. I removed the memory card, no change. I even tried to put it in safe mode and it cut off before the network could even load.
WHAT TO DO ( ?
06-22-2013 01:23 PM
Hi and Welcome to the Community!
You may want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
12-07-2013 06:39 AM