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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-19-2013
My Device: Blackberry 9320
My Carrier: Bmobile


My phone keeps randomly cutting off. I've had the 9320 for about 10 months and this only started to happen 2 months ago & it doesn't cut off when it's plugged in. When It does turned back on the battery appears full or none at all and on top of that, it takes forever to charge And it doesn't reboot when it comes off. 

I tried changing the battery but its not the battery, so I wiped it. It started back working smoothly for like 2 hours before it cut off again. I removed the memory card, no change. I even tried to put it in safe mode and it cut off before the network could even load.

WHAT TO DO Smiley Sad( ?

Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA


Hi and Welcome to the Community!

You may want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎12-07-2013
My Device: Blackberry curve 9320
My Carrier: Tesco mobile


Hey, I've had the same issue.i fixed it by putting a small piece of folded up paper between a small gap where you put the battery at the top.it holds the battery in snugly and my phone doesn't do weird stuff anymore.