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New Contributor
Posts: 5
Registered: ‎08-13-2013
My Device: Bold 9700 & Curve 9320
My Carrier: AT&T

HELP!

Good day, 

I need a help, my bb bold 9700 didn't turn on, i place only on our table
then i leave a couple hours ago then i open and try to move the trackpad

but the device monitor is blackout Smiley Sad please help me and thanks a lot

NOTE : the device wasn't lowbat or anything i remember my bb fell down and 
has a a littlebit water on keyboard.

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Hall of Famer III
Posts: 57,243
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HELP!

Hi and Welcome to the Community!

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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