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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-10-2010
My Device: curve 8900
My Carrier: orange


okay.. so im new to blackberry.. i had one for xmas..

i have a few problems, it was brought simfree and i am on o2 payg, ive recently discovered you cannot use mms/email/internet with this as they dont have the settings..

so i put my orange payg simcard in yet i still have the same problems.. i cant get mms/email/internet to work..


ive looked at solutions and they say to host routing table to register to my wifi..

now it says registration sent..

then nothing else happens =s..


also i want to make a blackberry email account, i had a look at the solutions and they have said that i go into email setup and there should be an option saying 'i want to create a new email address'

yet.. there isnt that option.. all there is, is 'i want to use a work email'


i have brought my phone for personal use as im not with any businesses..


all this may sound silly but im confused!



Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA



Hi and Welcome to the Forums!


To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 10
Registered: ‎01-10-2010
My Device: TORCH 9800


Hey Kelly


Im new to this forum as well, in fact I only joined because I can help with your problem.

On PAYG in the UK Orange netwrok you can add Blackberry Internet Service (BIS) for 5 pounds per month.

Its easy, just give them a ring on 150 and they will help do it.

You get unlimited access and it is great coverage wise.


When in the UK thats what I use on my STORM.

Even before they sold them in UK.


Once you sign up for it on the monthly plan (lasts a month thats all) it will automatically carry on, with a cost of 5 quid, each month until you tell them to stop the service.


The email set up section will appear once you are on the BIS.


Hope this helps?

When The World Knows Your Name....