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New Contributor
Posts: 4
Registered: ‎06-04-2013
My Device: blackberry curve 9360
My Carrier: o2
Accepted Solution

HELP!!!

Why did I recive this message does it mean that someone has hacked into my email adress Your BlackBerry® device cannot access xxxxxxxx@live.co.uk. The password might have changed. To continue using xxxxxxxx@live.co.uk on your BlackBerry device, you must validate xxxxxxxx@live.co.uk by verifying the password. 

Help freaking out here

Contributor
Posts: 24
Registered: ‎05-01-2013
My Device: Unknown
My Carrier: Sprint

Re: HELP!!!

[ Edited ]

Hello cae1903,

 

I'd double check to see if you can sign into your Live.co.uk email account from a normal computer using your current password.

 


MarkJW

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP!!!


cae1903 wrote:

Why did I recive this message does it mean that someone has hacked into my email adress Your BlackBerry® device cannot access xxxxxxxx@live.co.uk. The password might have changed. To continue using xxxxxxxx@live.co.uk on your BlackBerry device, you must validate xxxxxxxx@live.co.uk by verifying the password. 

Help freaking out here


That's a normal email password validation message.

 

Go to your xxxxxxxx@live.co.uk account and make sure your password is correct.

 

It's not a hack or phishing, just a normal email validation message. Some email providers require this on a six month or annual basis.

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New Contributor
Posts: 4
Registered: ‎06-04-2013
My Device: blackberry curve 9360
My Carrier: o2

Re: HELP!!!

Ok thanks wasn't sure what had happened there
Contributor
Posts: 24
Registered: ‎05-01-2013
My Device: Unknown
My Carrier: Sprint

Re: HELP!!!

Thanks for the clarification JSanders. Smiley Happy

New Contributor
Posts: 4
Registered: ‎06-04-2013
My Device: blackberry curve 9360
My Carrier: o2

Re: HELP!!!

How do you know this is a normal email password validation
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP!!!

[ Edited ]

cae1903 wrote:
How do you know this is a normal email password validation

an abnormal, or phishing email would include a link for you to follow, in which you would be redirected to fake or 'non-valid' servers to capture your username and password.

 

IN this case, you didn't say it included such a link, and only directs you to go to the email account and valiate.

 

Which, by the way reminds me of one of my all time favorite movie scenes... in regard to "Abby Normal".

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code