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New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Bold9780
My Carrier: Bell

HELPPPPP

Have just recently replaced my screen my blackberry bold 9780! When I went to turn it on the screen went black and full of lines and fuzzy!

 

I then plugged it in without the battery and the screen went grey and stayed that way So as the device was still plugged in I put in the battery in and the start up menu came up doesn't fully load and there's a red x on the battery sign! I've kept it plugged in for hours and nothing has happened

 

please help!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: HELPPPPP

If you're getting a red X on your battery, either something in the software is corrupt or the charger connector is faulty.
To eliminate it being a software issue, reload your OS using BlackBerry Desktop Software. If you still have that problem after the OS reload, repair of the connector would be recommended.


I hope that helps you. Smiley Happy

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New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Bold9780
My Carrier: Bell

Re: HELPPPPP

I installed the new software and it still is stuck on the screen with the red x across the battery!

New Contributor
Posts: 3
Registered: ‎12-12-2012
My Device: Bold9780
My Carrier: Bell

Re: HELPPPPP

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: HELPPPPP

can you try with another battery?



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