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New Member
Posts: 1
Registered: ‎10-26-2009
My Device: Not Specified

HI I purchased colour id customiser some 3 weeks ago an...

HI I purchased colour id customiser some 3 weeks ago and there is an upgrade available but when i try and download it through blackberry app world it says the upgrade is not available via app world can you please ell me how i can get the upgrade Regards Chris
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Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HI I purchased colour id customiser some 3 weeks ago an...

Hi there!

Are you seeing the upgrade notification via AppWorld? If not, then it may be that the developer has not completed the process of pushing the update via AppWorld -- you would need to push them to complete their process with RIM.

 

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > BBKey > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > BBKey > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

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