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BlackBerry® OS Smartphones

Posts: 14
Registered: ‎07-13-2013
My Device: Bold 9790
My Carrier: MTN


hi everyone,  i just reloaded my bold 9790 software and its working fine but  i discover now that the device is getting hot abnormally and if  i download applications like Whatsapp, Picmix, Facebook chat, Screen Muncher etc, the JVM errors  will reoccur. I  really need these apps please. kindly help solve these issues permanently.

I really appreciate your sundry help. thanks.

Hall of Famer III
Posts: 57,258
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA




Given your description, I recommend the tedious Bare Bones Reload Process...


  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *


Thanks, I happened in 9780 that had

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Regular Contributor
Posts: 85
Registered: ‎07-21-2013
My Device: 9900
My Carrier: xl


Hi there,

it happen to me once when I upgraded o/s on my sis 9790.

the battery gets warm even when it is unused. so I reinstall another o/s and it works perfectly.

in my opinion, best o/s for 9790 is


you may try installing  that o/s and see what happen Smiley Happy 


dont forget to back up your bb Smiley Happy