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Contributor
Posts: 31
Registered: ‎08-28-2008
My Device: Not Specified

HOW DO I SELECT THE OPTION "WIPE HANDHELD"

I want to wipe the handheld, where is that option? I keep getting a blinking hourglass and already switched out my phone a few weeks ago for the same problem.  VERY frustrating, not liking the new phone!
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Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW DO I SELECT THE OPTION "WIPE HANDHELD"

Options > Security > General Options > Menu > Wipe Handheld.

 

BUT, if you are wanting to wipe and reload the OS, you need this:

 

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F



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Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: HOW DO I SELECT THE OPTION "WIPE HANDHELD"


sportfanjh wrote:
I want to wipe the handheld, where is that option? I keep getting a blinking hourglass and already switched out my phone a few weeks ago for the same problem.  VERY frustrating, not liking the new phone!

 

Backup the device...

OPTIONS / SECURITY OPTIONS / GENERAL SETTINGS / Hit the menu key / WIPE HANDHELD


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hmeister
New Contributor
Posts: 2
Registered: ‎06-02-2013
My Device: Bold 9700
My Carrier: BlackBerry

Re: HOW DO I SELECT THE OPTION "WIPE HANDHELD"

I couldn't get this option
New Contributor
Posts: 2
Registered: ‎06-02-2013
My Device: Bold 9700
My Carrier: BlackBerry

Re: HOW DO I SELECT THE OPTION "WIPE HANDHELD"

I tried alot but couldn't get this security option and general 

Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW DO I SELECT THE OPTION "WIPE HANDHELD"


razar wrote:

I tried alot but couldn't get this security option and general 


Options > Securiuty Options > Wipe Handheld.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code