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New Member
Posts: 2
Registered: ‎03-24-2013
My Device: blackberry curve 8520
My Carrier: EE

HOW TO BACK UP BBM CONTACTS LIST WHEN THE BACK UP OPTION IS NOT SHOWN

im having trouble backing up my bbm contacts because the back up option is not shown when i press the blackberry logo button on bbm options

 

PLEASE HELP ASAP

 

 

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: HOW TO BACK UP BBM CONTACTS LIST WHEN THE BACK UP OPTION IS NOT SHOWN

Hi and Welcome to the Community!

 

What version of BBM are you using? Please review this KB for important information:

  • KB20554 How to back up and restore the BlackBerry Messenger contact list

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎03-24-2013
My Device: blackberry curve 8520
My Carrier: EE

Re: HOW TO BACK UP BBM CONTACTS LIST WHEN THE BACK UP OPTION IS NOT SHOWN

im using the newest bbm and i have checked your link to help. it says to go to options and press backup but this option is not showing but it was before i updated it to the newest bbm. 

 

is there another way to get backed up contacts back without using the backup option on the bbm menue 

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: HOW TO BACK UP BBM CONTACTS LIST WHEN THE BACK UP OPTION IS NOT SHOWN

Please carefully re-read the KB again...for example...


patrickdurepaire wrote:

im using the newest bbm


If, by that, you mean BBM7, then there is a specific instruction within the KB, which negates the rest of the KB for you.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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