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New Contributor
Posts: 4
Registered: ‎05-04-2014
My Device: Torch 9800
My Carrier: Rogers
Accepted Solution

HOW TO UPDATE MY TORCH 9800 TO OS 7

I have wiped clean and restored all the data on my Torch 9800 except I cannot return to os 7. Everytime I try to install os7 I get os 6 back. Can anyone offer my some guidance in respect to getting os 7 back on my device

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

The 9800, if I recall correctly, is only on OS6.



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New Contributor
Posts: 4
Registered: ‎05-04-2014
My Device: Torch 9800
My Carrier: Rogers

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

I am sure that I had os 7 running before I reset nad now I cant get it back.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

You never had OS 7 on a Torch 9800. If memory serves me, the Bold 9900 was the first phone that shipped with OS 7.
If you did have it on your 9800, it was probably very sluggish and was prone to freezing up often.


Cheers. Smiley Happy

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Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

No, he never had OS7 on his 9800 -- never could have been sluggish.

Not possible.



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Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

That's what I thought but I like to leave an 'out' for those times I'm wrong.


Cheers. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎05-04-2014
My Device: Torch 9800
My Carrier: Rogers

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

It is strange because I have OS 7 version of the desktop software installed on my computer with ver 6 erased the interface still indicates ver 6. What is funny, is that when I originally called my mobile service provider (Rogers) for support they were the ones who reccomended that I download the OS 7 ver.

 

The issue with operating systems seems to be an inigma. WHat is important is that my phone, after wiping it clean and reinstalling the sotware 3 times, is now working at peak performance with no issues..

 

Thanks for everyone's input.

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

You're welcome.

 

The version of the BlackBerry Desktop Software (v7) has no affect on your handheld device software (v6).



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-04-2014
My Device: Torch 9800
My Carrier: Rogers

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

I was under the misconception that the version of the desktop would coincide with the device version. I was loading and reloading the software not undersstanding why the proper version was not indicated on the interface.

 

Thanks for all your input.

Highlighted
Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HOW TO UPDATE MY TORCH 9800 TO OS 7

Nope, the version number only applies to the device OR the desktop software and they are not relative to each other.

 

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code