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04-04-2013 11:36 AM - last edited on 04-04-2013 12:35 PM by ChadB
Hi Im using a blackberry 9300 on cell C in south africa, im unable to register via the Host Routing table or to receive any service books. Ive tested my sim card in another blackberry and received my settings successfully so it's not a network service provider problem itself. I have done a battery pull several times I made 3 reference codes at cell c regarding the problem. I did a software upgrade via the desktop manager. I even downgraded to OS 5.0 now im unable to upgrade to 6.0 again, and still im unable to recieve any setting via this blackberry. can someone please look into this mather please.
04-04-2013 11:46 AM
Could there be a problem with the PIN itself? How did you optain the BB? Did you purchase it from a reputable source or the grey market? Could it be the device has been reported lost or stolen and maybe the PIN is blocked?
04-04-2013 12:33 PM
The receipt of HRT entries is a prerequisite for all other steps regarding data usage...hence, attempting to receive Service Books is moot until the HRT is populated.
Any data usage of the BB requires first the proper functioning of voice services (calls, voicemail, SMS) via the carrier you are attempting to use. Are these working correctly?
If voice services are not working correctly, then please validate that the BB is properly unlocked:
Also please validate with the carrier that your specific device is fully compatible with their network for all services. Further, ask them if your specific model BB is directly supported by their network for BIS...for if it is not, then it will be tricky indeed to get data services working on your BB. The carrier systems provide HRT/SBs automatically for BB models that their network natively supports, but typically do not deliver those for models that they do not support.
Lastly, since you revealed your PIN publicly here (which will be redacted, btw) as well as asked for what is worded like formal support, I am guessing that perhaps you misunderstand the actual intent of this user-to-user community...please review the information placed at the top of every page on this site:
Good luck and let us know!
04-04-2013 01:10 PM
Im sorry but im without service since february and im at the point of cancelling my contract if this problem can't be resolved. Yes I can make calls and sms etc. Like I said my sim card is working perfectly in other mobiles it seems like its my mobile itself. My carrier said it must be a RIM problem thats why im asking support from here or even just a point in the right correction to get in touch with RIM so they can look into the mather since my carrier doesn't seem to be able to help me.
04-04-2013 01:13 PM
For free, the sole method to formally receive support from BlackBerry is via escalation from your carrier. There is no free method to bypass your contract and seek support directly from BlackBerry.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
04-05-2013 10:39 AM