11-04-2012 08:53 PM
I tried upgrading the firmware on my HS-700 using the updater downloaded from the following page:
The first part of the upgrade went ok, where the language pack was rewritten.
The second part failed with instructions to restart the upgrade, and when I close this instructions popup, the upgrader showed a message "Download failed" just above the progressbar. I have repeated the upgrade, with the same result.
Now the headset has lost voice prompts. It is working, I can make calls etc, but I don't get any feedback nor instructions.
I noticed several posts about the same issue, and warnings not to do any upgrades, but it was too late... :-(
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
11-05-2012 02:55 PM - edited 11-05-2012 03:00 PM
there is a thread where some one did get this fixed.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
11-05-2012 07:42 PM
Thanks for the reply.
I've seen that thread, and few others. A Google search for HS-700 upgrade problems always brings those threads as the first search results.
The proposed solution requires a patched upgrader, but that file is no longer there. I know how to change a binary file, but the thread doesn't have sufficient details about the two bytes to change when patching the file.
Perhaps my problem may be different, because I can't get the upgrader to finish. It always fails at the second phase with a popup that says the upgrade fails, and when I close the popup, the upgrader shows an empty progressbar with the message like "Download failed".