11-06-2008 07:48 PM
Hi I have a new blackberry bold with AT&T and using BES on a microsoft exchange server 2007. I can not receive HTML messages. I receive my messages in plain text. Does something on the BES server need to be changed?
11-06-2008 08:03 PM
If you check under Messages | Options | Email Settings, do you have a line at the bottom that says "Enable HTML Email"?
If you do, is it set to yes?
11-06-2008 08:18 PM
It's not a tab. On the BlackBerry go into Messages, then hit your menu button, and choose Options. Then go into Email Settings.
See here for more info: http://www.blackberry.com/btsc/KB15254
11-06-2008 08:23 PM
Here is what i have. When go to where you say the only options i have
1.send email to handheld
2.save copy in sent folder
3. Use auto signature
4.use out of office reply.
There is no other options.
11-06-2008 08:25 PM
The Bold should have OS 4.5 on it. The ability for HTML email viewing is only in OS4.5 and later.
If you check under Options | About what's your OS version listed as? (v4.x.x.xxx)
11-06-2008 10:17 PM
11-06-2008 10:26 PM
Just found this - have to be running BES 4.1 SP5 or later.