Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 11
Registered: ‎11-06-2008
My Device: Not Specified

HTML email using BES and Microsoft Exchange server 2007

Hi I have a new blackberry bold with AT&T and using BES on a microsoft exchange server 2007.  I can not receive HTML messages.  I receive my messages in plain text.  Does something on the BES server need to be changed?

 

Please help.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: HTML email using BES and Microsoft Exchange server 2007

If you check under Messages | Options | Email Settings, do you have a line at the bottom that says "Enable HTML Email"?

If you do, is it set to yes?

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Contributor
Posts: 11
Registered: ‎11-06-2008
My Device: Not Specified

Re: HTML email using BES and Microsoft Exchange server 2007

i don't have that tab
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: HTML email using BES and Microsoft Exchange server 2007

It's not a tab. On the BlackBerry go into Messages, then hit your menu button, and choose Options. Then go into Email Settings.

 

See here for more info: http://www.blackberry.com/btsc/KB15254

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Contributor
Posts: 11
Registered: ‎11-06-2008
My Device: Not Specified

Re: HTML email using BES and Microsoft Exchange server 2007

Here is what i have.  When go to where you say the only options i have

messages>options>email settings

1.send email to handheld

2.save copy in sent folder

3. Use auto signature

4.use out of office reply.

 

There is no other options.

 

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: HTML email using BES and Microsoft Exchange server 2007

The Bold should have OS 4.5 on it. The ability for HTML email viewing is only in OS4.5 and later.

 

If you check under Options | About what's your OS version listed as? (v4.x.x.xxx)

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Contributor
Posts: 11
Registered: ‎11-06-2008
My Device: Not Specified

Re: HTML email using BES and Microsoft Exchange server 2007

v4.6.0.167

 

Thanks.

 

Is there something i need to turn on the BES server software. 

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: HTML email using BES and Microsoft Exchange server 2007

What version of BES you on?
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: HTML email using BES and Microsoft Exchange server 2007

Just found this - have to be running BES 4.1 SP5 or later.

 

See if it helps any http://www.blackberrynews.com/2008/05/18/howto-enable-disable-html-email-processing-bes-4-1-sp5/

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Contributor
Posts: 11
Registered: ‎11-06-2008
My Device: Not Specified

Re: HTML email using BES and Microsoft Exchange server 2007

I have blackberrry Enterprise Server Express edition 4.1.  Does that mean I can't do it?