04-18-2010 10:53 AM
Problem with the Device:
I bought my Blackberry from Canada.. and had Bell mobility service from there. Everything was working fine. Recently I just moved to Saudi Arabia and got my service from Al Jawal net.
Before getting the service from Al Jawal net I upgrade my device software and my desktop manager to the versions listed below. I got my device checked out by my current service provider and they said everything is okay with the service and they can not figure out what is wrong with the device.
I am missing HTML setting and Images settings from my Email settings in messages. My BBM is not working either, my friends are able to receive my invites and my messages but I am unable to receive any thing from them – no messages or invites, pins… nothing. I have been browsing the forum for the past 3 days and I found out that for your BBM to work you have to have HTML settings enabled on your phone.
My Email and other Instant messaging services are working fine.
I have Blackberry Internet service and not BES.
I have reinstalled my OS 3 times already in hopes for a fix but all in vain.
I have resent my service books numerous times but nothing changes.
Am I missing something really obvious here, I am played around with several settings in hopes of some fix but nothing seems to work.
All the information I can possibly give about the device and its version is given below.
Your carrier: Al JAwal Net in Saudi Arabia – before Bell Mobility in Canada
Model info and OS version:
V5,0.0.545 (Platform 184.108.40.206)
Cryptographic Kernel v220.127.116.11
Branding Version: 18.104.22.1687N
Micro Edition Configuration: CLDC -1.1
Micro Edition Profile: MIDP -2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 22.214.171.124
Apps and free space
File free before and after a battery remove/replace. Before 90% After 85%
Did a battery pull fix your issue? NO
Apps installed and their version if possible.
Color ID – LED customizer v 1.1.8
Ka Glom v1.4
BlackBerry App World v 126.96.36.199 – Blackberry app service is not available in Saudi Arabia
BlackBerry Application Centre v5.0.0
BlackBerry Messenger v5.0.0
BlackBerry S/MiME support Package v 5.0.0
BrickBreaker v 5.0.0
Documents To Go v 1.008.016
DOD root Certificates v 5.0.0
Google Talk v 2.5.32
Help v 5.0.0
Klondike v 1.4.8
Memo Pad v 5.0.0
Password Keeper v 5.0.0
Sudoku v 1.0.11
Tasks v 5.0.0
Texas Hold’em King 2 v 2.3.0
Windows Live Messenger v 2.5.32
Word mole v 5.0.0
Yahoo Messenger v 2.5.32
BlackBerry Core Applications v 5.0.0
BlackBerry System Software v5.0.0
Browser v 5.0.0
Email Setup Application v 5.0.0
Phone v 5.0.0
TTY support v 5.0.0
04-19-2010 01:17 AM
Patience! This purely a peer to peer user to user forum. The volunteers have to dig to work through their own experiences and what they have gleaned from previous posts/problems.
Bumping doesn't accomplish anything.
04-19-2010 11:39 AM - edited 04-19-2010 11:41 AM
I am now able to add people within the country.. but not my friends in Canada...
what am I doing wrong.
My service people are saying everything should work fine and they have no blocks or anything on their end..
Let me know once you have a solution to the problem.
I didnot post a reply to bump up my post.. I was just inquiring about it.
04-19-2010 12:44 PM
so i just tried adding my friend using Email and he accepted it and he is appearing on my list BUT.. I am unable to receive any messages from him.
he is getting my messages.
I asked him to delete me and i deleted him on my end. and asked him to add me through email address and i got the invite and accepted it but it still says pending on my end. While on his end I am on his list but I am unable to receive any messages.
and I am getting this message in my Email when he added me using Email.
Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.
04-30-2010 08:40 PM
Its been quite some time and i have tired everything that i have learnt from this forum.
can anyone propose a solution please.
As mentioned before, as this is a user-user forum, sometimes the person with the knowledge to answer has not logged in yet. Once someone with the ability to help shows up, they will post an answer; not to worry.
01-13-2013 05:32 PM - last edited on 01-13-2013 09:21 PM by jakoby4204
Need solution pin me @<removed>
EDIT: Personal Information such as PIN is prohibited for your security. Please review User Guidelines under section "Be careful."