08-02-2011 12:06 AM
OK, there is another way of locating the' Apploader' folder using the’ Search’ function of Windows Explorer.
If you have XP these are the steps:
Open Windows Explorer (click the green ‘Start’ button right hand side (RHS) bottom on screen, select run and type in the command line 'explorer' and then click OK).
Click the '+' sign on 'MyComputer' near the bottom in the LHS under the heading
Find (C close to My computer and move your mouse over (C and right click your mouse. Scroll down and select 'Search...' . A new window opens and into the first line type 'Apploader'. The second line stays empty, the third line should show you the (C again with some name in front of it. Now click ‘Search’, wait a bit, and it will show the folder to the right under ‘Search Results’.
Double click on 'AppLoader' folder and you will see many files with 'loader.exe close to the top. Move your mouse over it and park it there. (a message box opens and one can write down the version of the loader file to compare it later with the proper one. Also notice that the address bar now shows: C:\Program Files\Common Files\Research In Motion\AppLoader, the location of this folder. If you double click it on it you get the 'Handheld ...'error)
Leave the mouse over the 'loader.exe' file and click the 'Ctrl' button on your keyboard, hold it down and then type a. The result should be: all files are now highlighted 'blue'. Right click the mouse without moving it away from the park position and select 'Delete'. A message box should pop up and ask you: Are you sure you want to send these 34 files to the Recycle Bin? Select 'Yes'. (the number varies, e.g.. 31,32,...)
Now there are two ways to get rid of the 'Handheld ...' error message. Un-install and remove the device software if you installed it as described before and then try this first:
1) Leave the DTM as is (don't re-install it), just reinstall the device software again (the idea here is that the Applauder folder is empty so that the proper files can be loaded during the reinstallation of the device software).
or if you never installed the device software in the first place
2) Reinstall the latest DTM with the Apploader folder empty and start DTM without an installation of the device software. (The DTM creates the Apploader folder when it installs the first time on a computer. I have DTM running on a laptop without the explicit device software and it runs just fine).
In case you tried 2) first but the error message appeared again well, then try 1) and find the proper device software for your device (explained before), then delete the Apploader files again because by installing the DTM it also installed new Apploader files (sorry).
I hope this tip to load the DTM or the device software with an empty Apploader folder present will work for others too. It seemed to work also for forum member Csub. This makes 2 of us which had success. If it works for you, can you click on the Kudo spot in the posting window when you return a message?
08-02-2011 09:36 AM
08-03-2011 02:08 PM
i tried both your methods this afternoon but the did not work.
I don't know what i have to do.
I want send an email at Blackberry so they will work on this bug!!!
who know blackberry support email????
08-06-2011 06:21 PM
08-25-2011 03:56 AM
This seemed to do the trick!! Along with going to the At&T Tech Support office in Rancho Cucamonga and exchanging the bad one for a new one. I'm going through right now and restoring from previous cell (Curve 8530) to the Torch 9800. Hopefully, everything will transfer correctly. The charging icon is on the main home screen!! There's light at the end of the tunnel, folks!!
10-24-2011 06:14 AM