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Contributor
Posts: 36
Registered: ‎06-16-2013
My Device: Torch 9810 OS 7.1.0.746
My Carrier: Airtel
Accepted Solution

Handheld lock

I Have Bought BB Torch 9810 Today From My Friend..

When I Inserted My Sim and switched it on.. It Asked To Enter The BlackBerry ID Password To Unlock The Device.

Currently I Am Using Normal Internet Plan.. So How To Disable This Feature.. Please Help!!!

Regards
Tushar
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Handheld lock

Hello rhythm_mittal

 

Welcome to BlackBerry Support Forums

 

 

First do a backup then follow this Knowledge Base and perform a security wipe :

 

KB28225 : BlackBerry smartphone must be security wiped before transferring ownership

 

After a wipe you can use your own BlackBerry ID .

 

KB24062 How to create a BlackBerry ID

 

I hope it will resolve your issue.

 

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Contributor
Posts: 36
Registered: ‎06-16-2013
My Device: Torch 9810 OS 7.1.0.746
My Carrier: Airtel

Re: Handheld lock

Thanks a lot for your reply..

I hope it will work!! Smiley Happy

Regards
Tushar
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Handheld lock

Hey rhythm

 

 

You're most welcome.. let us know if you feel any issue while doing this .

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.