04-05-2011 03:16 PM
My 9630 has had a few "lock-up" issues lately over the past few weeks and today my blue tooth interface with my car was malfunctioning. Assuming there was some issue with the BB I decided to just pull the battery and reboot the device. The reboot process proceded normally (takes several minutes normally) but this time the progress bar on the screen advanced to about the 2/3 point and stopped. No further progress. I let it sit there for 10 minutes and it still will not progress. I do carry about 3500 contacts but this reboot process has never been this long. Can anyone tell me what I should do?
Solved! Go to Solution.
04-05-2011 03:20 PM - edited 04-05-2011 03:21 PM
Hi and Welcome to the Forums!
While this makes no logical sense, try leaving the battery out for at least 10 minutes.
Otherwise, you can try booting up in safe mode:
KB17877How to start a BlackBerry smartphone in safe mode
04-05-2011 04:31 PM
Keep trying Safe mode. I know that on mine, it does not work quite identically to the KB process. On mine, I must wait until the boot-up progress bar starts...and then press the ESC key. I tend to press it a few times during the progression of the progress bar...not sure if it matters, but that's what I do. It took a few tries for me to get it right.
Also, be sure to wait quite a while...10 minutes may be insufficient. Try 15...or maybe 20. I really don't know. Plus, booting into Safe mode is no quicker than a normal boot.
Lastly...hopefully you already have a recent backup of your data or are synchronizing to your PC app (e.g., Outlook) or are on BES. If you can't get it to boot up, there will be no ability to now take a backup.
Keep trying and let us know.
04-07-2011 01:33 PM
This same thing happened to me a few weeks ago. It'd get about 3/4 of the way finished then stop. I switched batteries, let it sit without a battery and even let it sit frozen for 8 hours hoping it would continue. I finally got so fed up I went to Verizon. They told me the operating system had crashed and I needed a new phone. Awesome. Hope this helps!
04-12-2011 12:09 PM
It gets better. I did the same thing, took to Verizon and they said the same thing. "Nothing we can do, we think the memory module must have failed." So using an upgrade I take home one of the new iPhone4's and start learning the whole new world of Mac. (I love going to my kids all the time saying "how do I..." But just for grins I rebooted the BB and plugged the power cord into it and went to bed. Lo and behold, sometime in the night, the BB came back to life and rebooted. I took the battery out and rebooted the device about 5 times and it worked perfectly over time. So now I have a perfectly good BB and an iPhone. Bottom line, I wonder if the 3600 contacts I have in the BB caused the BB to take hours to reboot?
04-12-2011 07:15 PM
Wow...what a nightmare indeed.
It gets better. I did the same thing, took to Verizon and they said the same thing. "Nothing we can do, we think the memory module must have failed."
You have to remember that it's the very very rare carrier agent who will spend any time actually diagnosing anything...the default seems to always be to replace. Why they choose to do that, I've no idea...but that seems to be a common thread of information we receive.
Bottom line, I wonder if the 3600 contacts I have in the BB caused the BB to take hours to reboot?
Given that you rebooted normally 5 times, I kind of doubt it...unless you deleted them after finally succeeding at an overnight boot up. Then again, each bootup does some amount of "housekeeping"...I suppose it's possible that there was a ton of that to do, but it completed during the overnight boot...and was not as extensive those next 5 times. We probably will never have more than theories about it, though.