08-29-2011 08:07 PM
A couple of days ago, I decided to do a security wipe on my 9900, so that I could restart from scratch and troubleshoot some problem apps. I discussed this at the time with Rogers (my provider) tech support, and they did not warn me of any possible consequences.
Since that time, my Compass app (the one that came with the 9900, out of the box) has disappeared.
Rogers seems to know nothing of this, and washes their hands of it. They told me I could take it up with RIM, who will charge me $ for an incident resolution. RIM also told me that I can take it up with Rogers and ask them to take it up with RIM, but Rogers tech support says that this is beyond their scope, and that they will not do this. Escalating this with one of Rogers' tech support managers did not resolve the issue.
So, does anybody have any suggestions?
Solved! Go to Solution.
08-30-2011 09:41 AM
I had to tinker on my own, but I learned a few things that were not obvious to me: Security Wipe and Clean Reload are NOT (on the 9900, at least) the same thing! Security Wipe erases all the memory, and then reinstalls the OS, ***but not everything is reinstalled***! In my case, it wipe out Compass, and possibly some other things that I had not yet noticed.
As for Clean Reload, I had assumed that if I did not choose the "Make Backup" option, it would do what I was originally expecting with Security Wipe, minus the actual SECURE wiping of memory. But it does not do all of that. For instance, I noticed that after Clean Reload, there were still some apps that I had installed on my own, as well as Compass being back.
HERE'S THE FINAL SCOOP:
What I did, to achieve my "out of the box" experience: I did the Security Wipe, followed by the Clean Reload, with no backups. Compass was back.