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03-30-2013 07:24 AM
regards i have a problem registering my Hotmail account on my BB9780 when i enter my email and password it waits for about 30 seconds then tells me "updaite failed" i have tried before with other accounts like "gmail" & "yahoo" and it doesn't work also.
So i am asking you for helping me
03-30-2013 02:53 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
03-30-2013 05:34 PM
03-31-2013 03:47 AM
one point i want to tell you that i work this step on wifi without putting a sim card on my phone and i think that there is no relation between this and my carreer provider. And i already did the steps as you said
03-31-2013 09:13 AM
03-31-2013 10:59 AM
okay i have putted my sim card and the email worked but with the email ........@mobinil.blackberry.com not with hotmail or yahoo it does tell me update failed ony with the mail "...........@mobinil.blackberry.com" that have succesed and didn't tell me updaite failed
03-31-2013 11:05 AM
06-06-2014 01:39 PM
My BB 9780 not receiving email message again due 2 change of my email password,pls help
If you changed your email password at your email server, then you need to change the password stored by BIS for accessing that account. You do that via the email configuration wizard on your device.
Good luck and let us know!