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Posts: 1
Registered: ‎01-14-2013
My Device: Bold9930
My Carrier: Verizon

Having issues trying to reset my password

I feel like I'm an animal chasing its tail!!  I need to reset my password, I tried the reset, tried using my security question.  Problem is I CAN'T LOG INTO THE EMAIL TO MAKE THE CHANGES!!!!  What am I doing wrong???  I get the message that it was sent to ___@blackberry.com, doesn't do me much good when I can't get into it.  Is there another way to change it? Only reason I'm asking is someone added me to their BBM, can't use it if I can't access it.

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Having issues trying to reset my password

Read this:  BlackBerry ID reset email is not being delivered to the associated mailbox

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