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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎09-19-2012
My Device: Blackberry 9800 Torch
My Carrier: Rogers Wireless

Having problem with receiving gmail message in my appropriate email folders.




 I am new to this forum and I have a question.

 Yesterday I was having problems with my BB Torch, the touchpad was doing funny things like jumping lines etc.

 So, I did a force restart, (remove battery for a minute).

 After I did that, all my gmail emails disappeared from the appropriate gmail icons. I have 2 gmails setup and none of the messages are there.

 They are still coming under the general MESSAGES folder where I can retrieve them but nothing under the gmail icons.

 Is there any way to fix it?

 I was really happy with the separate gmail folders and everything worked fine until now.

 Just FYI...  I did an update to the Blackberry software couple weeks ago but still everything worked fine even after.

 Can somebody help me to fix this?

 I even deleted the gmails and reset them again through the BB Setup.

 It still says, "No messages".


Thank you



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Having problem with receiving gmail message in my appropriate email folders.

Hi zuzikfuzik,


Welcome to the Support Community!

Sounds like you may have an issue with your Messages database. Please try clearing the Messages database then test with new messages only, without restoring the previous messages from backup. For further instructions, please see the following KB article: "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw


Hope this helps.



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