03-20-2013 09:17 AM
I am using a Curve 9220 ,i have updated the software to BB 7.1 through BB desktop software. Lately as soon as i am connecting my 3.5 mm headset and trying to listen to music /radio. it is automatcally conecting to the voice recognision system . and stoping any audio or video playback and happening to and fro which is irritating me.
Guys plz Help me out .
03-24-2013 09:00 AM
To rule out any possible issue with the software installation, could you please try to first back up all your data and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Let me know if that helps.
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