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New Member
Posts: 1
Registered: ‎08-23-2009
My Device: Not Specified

Hello, I'm having trouble with my new blackberry 8350i. ...

Hello, I'm having trouble with my new blackberry 8350i. My phone does not have blackberry messenger on it and I am unable to put it on the phone because the message states that the phone can not support blackberry messenger. I know this is not true because I have had messenger on my last 8350i. I have already installed my AIM, yahoo, and google messenger service and have no problems. I am at a loss and need to get my messenger service up and running asap for work. Please help. Thanks
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hello, I'm having trouble with my new blackberry 8350i. ...

Hi there!

The best way to reinstall BBM is to use the RIM desktop manager. Download and install the latest version here:

 

And then download and install (to your PC) your carriers release of your device OS from here:

 

Then tether your BB to your PC and run DTM...then use the application loader section to re-install BBM.

 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

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