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New Member
Posts: 1
Registered: ‎06-29-2009
My Device: Not Specified

Hello, I purchased a game off of the blackberry app ...

Hello, I purchased a game off of the blackberry app world and during the installation my blackberry storm froze. When I rebooted the game wasn't installed nor was it located in "my world" so i wasn't able to try reinstalling. Also when i tried to redownload it, it didn't recognize that I had purchased it. I tried purchasing again thinking it would simply let me download without charging and instead it told me that I had already purchased this game and to check "my world" in blackberry apps. I'm not quite sure how to proceed. Any assistance you can provide would be greatly appreciated. Thank you in advance.
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hello, I purchased a game off of the blackberry app ...

Hi there!

 

To re-install a purchased app, follow these instructions from the AppWorld user guide:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

If that does not work, then go to this URL:

https://www.blackberry.com/CSOHelp/index.do?ft=generic


and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Be sure to also include the complete explanation of what happened. 

 

Cheers!



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