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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Hello i am new on BB and having this problem please any one can help me out!

I think he is saying the same issue happens more frequently after the software reload.  Before it was once a day, now its every few hours when using WiFi only.

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Trusted Contributor
Posts: 125
Registered: ‎12-23-2012
My Device: bold 9780
My Carrier: telenor

Re: Hello i am new on BB and having this problem please any one can help me out!

ok then its going to b a long message Smiley Very Happy
i think the recent problem of VERIFY YOUR NETWORK AND TRY AGAIN is solved because after the refresh i had n old version of appworld (2.xxxx) not i upgraded it after reading you above post about the minimun requirements for app world..(this problem might have been solved after this) but not sure about the first problem ( connect to a wireless network although connected and appwolrd works for a day after reboot.... ), it will be checked tomorrow at this time because i have just restarted my phone due to app world update.!
Now about that update to 6.0.0.723, the link which you gave to me i followed all ther steps deleted the vendor file, and it also says to uninstall all the previous DEVICE softwares but not the DESKTOP. i didnt had any software before but only had a BB SOFTWARE UPDATER ( i did not delete it, was that to be deleted because the link i send you about the second screenshot of APPLICATION LOADING WIZARD came up empty after i ran the file LOADER file!!! hope you understand it!! Smiley Tongue
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hello i am new on BB and having this problem please any one can help me out!

  1. So, in short, you have not yet been able to upgrade to OS .723?
  2. You do not see it listed in the application loader module?
  3. After downloading that OS file, did you double-click on the file to install it?


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Trusted Contributor
Posts: 125
Registered: ‎12-23-2012
My Device: bold 9780
My Carrier: telenor

Re: Hello i am new on BB and having this problem please any one can help me out!

Yes I installed it! I saw it in add/remove option in control panal!
Trusted Contributor
Posts: 125
Registered: ‎12-23-2012
My Device: bold 9780
My Carrier: telenor

Re: Hello i am new on BB and having this problem please any one can help me out!

i just installed it again but i cant find where it is being installed ??
i searched it in my computer as well but no results!!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Hello i am new on BB and having this problem please any one can help me out!

After you install it, open the desktop manager. It will see the update to load to your device.  Follow the same steps jsanders listed above to update the device.

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Trusted Contributor
Posts: 125
Registered: ‎12-23-2012
My Device: bold 9780
My Carrier: telenor

Re: Hello i am new on BB and having this problem please any one can help me out!

how can i open it in desktop manager??
those steps say that open it via LOADER!!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Hello i am new on BB and having this problem please any one can help me out!

I apologize.  use the loader as described by jsanders.

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Please click the Thumbs Up icon if this comment has helped you!
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Trusted Contributor
Posts: 125
Registered: ‎12-23-2012
My Device: bold 9780
My Carrier: telenor

Re: Hello i am new on BB and having this problem please any one can help me out!

when i failed to install it via that procedure i ( i not updated the OS because it was removed from my phone error 507! ) installed the OS via desktop manager and it installed the same old version .668 !
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Hello i am new on BB and having this problem please any one can help me out!

Okay.  Lets start over.

 

You said  "Yes I installed it! I saw it in add/remove option in control panal!"

this means that you have installed the update that will be loaded to your device.

 

Head to

http://www.blackberryos.com/blackberry-how-guides/4946-all-one-guide-how-upgrade-your-device-picture...

and start from the very beginning.

 

On step 4, start with the part that says to navigate to apploader.  You've already installed the update based on your quote above.

Follow the rest of the steps in order.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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