07-04-2012 07:12 PM
Hello there, I have a 9360 with Virgin Mobile. Yesterday, I changed my number as we are moving across the country.
The Virgin Mobile rep advised that I should take out the battery and sim card, and put them back a few minutes after, so that the device would "register" under the new phone number.
I did so, and the BB powered up...only to then prompt me to enter my BBID password. I tried a few times unsuccessfully, then realized that I had never registered a BBID. So, I went on the BB website and registered a BBID and PW for the same e-mail.
Tried THAT PW but it still did not work. I don't want to wipe the unit since there are lots of pics, etc., on it. Does a changed BBID take a few hours to register? My other fear is that the the BB isn't even on a network, and hence, how could it "check" my BBID?
Finally, when I hit the "forgot password" prompt on the BB, it tells me that I haven't set up a BBID (which I have).
Frustration = growing...please help!!!
07-04-2012 09:40 PM
Welcome to the Community
You can do a Security Wipe without including the SD Card if you want to save your media files. Security Wipe is needed for you to start anew. Do you already have a Blackberry Data Plan with your Carrier?