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New Member
Posts: 1
Registered: ‎08-22-2012
My Device: Blackberry Torch 9800
My Carrier: Bell

Help! BB Torch won't boot up.

Hi everyone, I apologize in advance, as this is going to be lengthy. 


I have a Blackberry Torch 9800. My Desktop Software is 2.4.0 (build 16). I'm using a MacBook Pro, running Mountain Lion. 


It all started after I recently upgraded to Mountain Lion... my BB would no longer sync to iCal. I uninstalled Desktop Software and reinstalled it. I then tried to update my device software, and got the 507 error message. I disconnected the BB, and reconnected it (via USB) and chose the "repair" option on Desktop Software. The BB now gets stuck booting up (about 2/3rds of the way), and will no longer turn on if not connected to my MBP.


Help!!! (thanks, in advance)

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Help! BB Torch won't boot up.

Hello Flick71,


Have you tried reinserting your BlackBerry® Torch™ 9800 smartphone battery already? If so, try to force detection and reload the device software as shown here (You will require access to a PC to attempt this process ):




If these steps fail to resolve the issue, please contact your point of sale for options.


Thank you.



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