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BlackBerry® OS Smartphones

Posts: 33
Registered: ‎01-13-2009
My Device: 9530 Storm
Accepted Solution

Help!! BB will not backup, get message "error" but no description of problem

Trying to back up my Storm using the Desktop Manager.


It did back up once last week.

what I have done to try to correct:


Took to Verizon today and they said it backuped OK

On my Laptop:

Deleted the old backup

reinstalled Destop Manager

In the Storm:

Cleaned memory

Reboot BB (& removed SIM card)

hook up, start backup, runs for a few seconds and stops on "map File" shows error message


Went to VZNavigator  where ther are map files, can't find any way to delete them EXCEPT for favorite.

Re run backup now it get error on "Smart card options"

Under ADVANCED in backup menu there is nothing showing at Smatcard


JUST don't know what else to do!!!! HELP!!!!


Steve A Benton
Boss Hoss
502 cid
BlackBerry storm.. No subsitute for Horse Power
Posts: 1
Registered: ‎01-26-2009
My Device: Not Specified

Re: Help!! BB will not backup, get message "error" but no description of problem

make sure you clear your browser's cache before trying to use Backup in DM.  Open the browser - click BB - then Options  -  Cache Operations ... then clear all items.


After this do your backup and everything should work just fine !!!