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New Contributor
Posts: 4
Registered: ‎02-08-2012
My Device: blackberry bold 9700
My Carrier: AT&T

Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open.  An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:

1.  Rebooted

2. Uninstalled and reinstalled from the website

3,  Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted

Nothing has worked.  My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/

I am not the most technilogically savvy but I'm not bad...Someone please help!.